Landoro Contractor Agreement

This Contractor Agreement ("Agreement") is made between Landoro Ltd ("Landoro", "we", "us", or "our") and you ("the Contractor", "you", or "your") who will deliver property-related services through the Landoro platform. This Agreement outlines the expectations, responsibilities, and conditions that apply to all contractors registered on our platform to ensure a consistent and high-quality service for homeowners.

1. Use of the Landoro Platform

1.1 Platform Scope and Restrictions

You are free to carry out work for clients outside of Landoro. However, any homeowner you are introduced to through Landoro must only be serviced via the platform, for both the initial job and any future works, unless express written permission is granted by Landoro. This ensures transparency, protects all parties, and enables us to maintain a secure and reliable ecosystem for contractors and homeowners alike.

1.2 Services Offered

The services you are eligible to carry out on Landoro will depend on the skills, qualifications, and trade categories you select when setting up your contractor profile. Examples of services include (but are not limited to):

• Plumbing
• Electrical works
• Inventories
• Cleaning
• Energy Performance Certificates (EPCs)
• General handyman services
• Locksmith services
• Painting & decorating
• Waste removal
You must only accept bookings that fall within the services you are qualified and insured to deliver.

2. Job Assignment Process

Jobs are offered via the Landoro platform and allocated based on a number of performance factors, such as:
• Response speed to job invitations
• Past customer ratings and reviews
• Successful completion of prior services
• Geographic availability
You are not guaranteed a fixed number of jobs but will be considered based on your availability and profile performance. Job details, deadlines, and scope of work will be clearly listed prior to acceptance.

3. Payment Terms and Process

Homeowners make payments directly to Landoro, which are securely held in escrow by our third-party payment provider (Stripe) until completion of the service. Contractors are paid per job, not hourly, within 48 hours of the following conditions being met:
• You upload valid proof of completion (e.g. certificates, clear before/after photos).
• The homeowner confirms that the job has been completed satisfactorily.
A booking fee is charged to the homeowner and a small percentage of the total job cost is deducted from the contractor's fee as a service fee. You must not request or accept direct payments from homeowners outside of the Landoro platform.

4. Termination of Agreement

This agreement can be terminated by Landoro at any time for the following reasons (including but not limited to):
• Consistently poor service or unresolved homeowner complaints
• Breach of safety standards or legal requirements
• Attempting to bypass Landoro by working directly with a homeowner introduced via the platform
• Failure to maintain insurance, ID, or relevant qualifications
You may also request to terminate the agreement by providing written notice, subject to any ongoing obligations being fulfilled.

5. Non-Solicitation Clause

You agree that for the duration of this Agreement and for a period of 6 months following termination, you will not:
• Solicit, approach, or accept work from any homeowner you were introduced to through Landoro outside the platform.
This protects the integrity of the marketplace and ensures fair access to work for all users.

6. Onboarding and Compliance Requirements

All contractors must submit the following before being approved for work:
• Valid government-issued photo ID
• Proof of Public Liability Insurance
• Relevant qualifications or certifications (e.g. Gas Safe, NICEIC), depending on the services you offer
Note: For certain general services, qualifications may not be required but must still comply with safety regulations.

7. Communication and Proof of Work

All communications with homeowners must be carried out using the Landoro messaging system provided. In cases where a homeowner's direct contact details are supplied, these may only be used for the purpose of completing the assigned job. You are required to provide evidence of completed works (e.g. certificates, photos) via the platform to ensure payment can be released.

8. Dispute Resolution

Should any disputes arise between you and a homeowner:
• You agree to cooperate fully with Landoro's internal dispute resolution process.
• Legal action should only be pursued after internal steps have been taken and a resolution cannot be reached.

9. Confidentiality and Data Protection

You agree not to share, distribute or misuse any personal or property details of homeowners or tenants obtained through Landoro. All personal data must be handled in accordance with the UK GDPR and data protection laws. Any breach of confidentiality will result in immediate removal from the platform and possible legal action.

10. Tools, Materials & Equipment

Landoro does not supply any equipment, tools, or materials. You are fully responsible for bringing everything required to complete a job, including PPE and vehicle transportation if necessary.

11. Contractor Status

You are acting as an independent contractor, not an employee of Landoro. You are solely responsible for:
• Your own tax and National Insurance contributions
• Ensuring compliance with relevant local regulations
• Maintaining appropriate insurance and certifications

12. Amendments to Agreement

Landoro reserves the right to update or modify this Agreement. Any changes will be communicated to you and will take effect unless you opt out by terminating the Agreement.